Features of a Perfect Live Chat Service Provider

serveThere are lots of live chat service providers that have been coming out on the web these days. In spite of the fact that they all promise to provide best instant messaging software, only a few were able to provide the complete messaging experience that consumers deserve. Definitely, finding the right chat service provider is not an easy task.

There are several ways on how you will be able to determine which provider can provide the best chat service from the mediocre ones. But, there are some features that should be found in your instant messaging software to help your site. 

Here are some features of a good live chat service provider:

Real-time Exchange of Messages

chatYour provider should be able to provide your messages instantly. The main feature of any live chat software is the real-time exchange of messages. Some slight delay can be acceptable, but this should not occur regularly and the delay should not take longer. If in case your provider will not be able to do this, then maybe they have decided to give attention on other features – an obvious case of service deprivation. But, you should be able to distinguish a messaging delay as a result of a system malfunction from the one caused by your service provider.


One of the important things you need to remember is that your instant messaging service should be easy to access. The messaging services should not be restricted to the utilization of the internet through your desktop. Most of the online chat software has done innovation with their programs so that consumers will likewise be able to access them using their smart phones and mobile handsets. This is an amazing feature as you can access your inbox and forward and send messages anywhere and anytime.

Different Applications

Your provider should not be restricted only to instant messaging. There should be several forms of communication which they can use. One of the most popular features is the use of speaker, webcam and microphone. Your communication should be able to go further. Your provider should also provide you the ability to send files like word documents and images so that external software would not be needed. You should be able to customize your messages by using different font colors, styles and smileys. The more features for messaging the better, as long as they will not affect the actual messaging features.

Service Maintenance

Your live chat service provider should carry out a regular maintenance of their software. They should monitor if their systems still function perfectly and continue to provide their users efficiently. A slight glitch can transform eventually into a bigger server problem. But, these series of maintenance should not be a problem to the users who entrust their company and personal transactions to their software. They should be able to carry it out well and fast.

Service Upgrades

A reliable online chat service provider must be able to enhance their programs with the growing demands of their users. Your provider should innovate and enhance their messaging capabilities regularly. The provider should make sure that you are updated and get rid of the features that no longer provide the purpose.

Partnership to Other Online Websites and Applications

The latest trend in providing live chat service these days is cross partnership. It is best if you will be able to link your instant messaging contact details to your other social media accounts. 

Some providers may be able to provide more services than others. Choosing the best live chat service provider is not exactly a walk in the park, but it is definitely possible by simply focusing on the features mentioned in this article.